Complaints - Our Departments - Swan Insurance - Swan Group

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Swan InsuranceSwan Group Centre
10 Intendance Street
Port-Louis

Tel (230) 207 3500
Fax (230) 208 6898

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COMPLAINTS

What to do in the event of a complaint?

Step 1
Seek resolution by the Department dealing with your query/claim.

Step 2
If you are disappointed with any aspect of our products/ services, please write or contact the Complaints Coordinator with full details including the Policy and/or claim number at the following address: -

The Complaints Coordinator
Swan Insurance Company Ltd
Swan Group Centre
Port Louis
Tel: 207-3500
E-mail : swan.complaints@swan.intnet.mu

Step 3
If you remain unhappy with the outcome, you may write to The Financial Services Commission.

Note:
The Financial Services Commission will only entertain complaints to the extent that you have given us the opportunity to resolve the matter directly.

What will happen if you complain ?

Your complaint will be acknowledged within 3 working days of receipt.
Once an assessment and full investigation of your query/claim has been made, we will respond with a decision, normally within a period not exceeding 30 days from when you first made your complaint.
Our final response letter shall indicate, where possible, the reasons and circumstances that have been taken into consideration to reach our decision.
If you make a complaint, it will not affect your right to take legal action against us.

Note:
Our Company will address your complaints free of charge.